Contents

This website is operated by The Audience Business Trust Limited (registered in Scotland No. 214437, Scottish Charity No. SC 030956) having its registered office at 30b Grindlay Street, Edinburgh EH3 9AX (‘The Audience Business’). Please remember that throughout these terms when we mention "we", "us", "our" etc., we mean The Audience Business. When we refer to "you" we mean the user and/or browser of the website: www.theaudiencebusiness.org.uk.

About the T&Cs

Please read these Terms and Conditions carefully. They make a legally binding contract between us and you. Your acceptance of these Terms and Conditions is made by your browsing this website and is dated to your first use of this website. If you do not accept the terms and conditions or any part of them, please do not use this website. These Terms and Conditions may be updated or modified without notice at any time. It is important that you refer to them regularly.

Who we are

TAB is a registered charity and operates as an independent, not-for-profit agency with the support of the City of Edinburgh Council and Creative Scotland, as well as the annual subscriptions, vision and commitment of a broad cross-section of Edinburgh’s theatres, galleries, museums, festivals and large scale touring companies.

We are proud to be the first audience development agency in Scotland (launched in 1999), and are active members of Audiences UK, the umbrella body for audience development. About Us →

All rights in the content of this website, including copyright, and in the software and databases underlying this website are owned and controlled or licensed by The Audience Business, its sub-contractors, content suppliers and Associates, and shall remain vested in The Audience Business, its sub-contractors, content suppliers and Associates or its licensors.

You may view website information in a web browser for private browsing purposes only. You may only download, copy and print extracts of the content for your own personal non-commercial use on the basis that you do not modify documents on this website in any way.

This means that you may only view or download material from this website for your own use and any commercial use of the website, or of any information, in any way is strictly prohibited.

You should not copy, download, publish or distribute any information for any purpose not authorised by these Terms & Conditions. You should not modify any of the information, use any information for any public display, performance, sale or rental, or transfer, remove, modify or alter any copyright, trade mark or other proprietary notice.

This website may include materials owned by third parties, including authors, publishers and other companies. Third party material is used on this Website by virtue of a license or other agreement between third party suppliers of materials and The Audience Business, its sub-contractors, content suppliers and Associates.

Our liabilities to you

To the extent permitted by law, The Audience Business shall not be liable or responsible to any person for any loss, cost, expenses or damage which may arise from the use of any of the information contained in this website. We also exclude liability for any consequential or indirect loss which may be caused to you by us.

The Audience Business is not responsible for any acts or omissions of any customers, other users of the site, advertisers on the site or other third parties connected with the site nor for the events, services or products of any event organiser, venue, promoter, producer or other third party connected with any event on the site.

Accuracy of Information

Whilst The Audience Business, its sub-contractors, content suppliers and Associates have taken every effort to ensure that the information contained in this website is correct, we do not warrant the accuracy or completeness of the information and you should be aware that such information may be incompatible or inaccurate or may have become out of date. The Audience Business, its sub-contractors, content suppliers and Associates may make changes to the content on this website at any time without notice and without liability to the user.

Opinions expressed within the website information are those of the authors and do not necessarily represent our opinions.

Linking to and from third party websites

Links to third party websites from this website are provided solely for your convenience and if you leave this website via such a link, you access these websites at your own risk. We take no responsibility and shall not be liable in any way for the contents of other websites to which this website has links.

You should not link your website to the theaudiencebusiness.org.uk site, other than to its home page, unless officially affiliated to us.

Service Interruption

We and all other web publishers have no control over the Internet, which is a global public network of computers and the method by which you access our website. As a consequence and in common with most web publishers we take no responsibility for service interruption or the transmission of viruses or other malicious computer code through our website.

Data Protection

The Audience Business is registered with the Information Commissioner’s Office (ICO) as Data Controller (Reg. No. Z2242926) and recognises its overall legal responsibility for database recruitment and registration, and for all records stored on the database. The Audience Business determines the purpose for which, and the manner in which, personal data is to be processed, and ensures compliance with the Data Protection Act 1998 (‘DPA’). We undertake to maintain your privacy within the framework of the law.

Cookies Policy

Certain data may be collected by ‘cookies’, which are temporary internet files placed on your computer’s hard drive by your web browser. This enables us to collect information such as the time spent on this website and the pages used. This information is held anonymously and will not be disclosed to any third parties.

Our policy on privacy is set out in the Privacy Policy of which you should be aware and should read following this link – see Privacy Policy below.

Applicable Law

By accessing this website in any jurisdiction, it is your responsibility to observe the laws and regulatory requirements of the relevant jurisdiction.

We are situated in Scotland and the law of Scotland shall govern any interpretation of these Terms and Conditions. The Scottish Courts shall have jurisdiction in any disputes between us.

(Un)Solicited emails

We will communicate to you information which is relevant and relating to your subscription relationship. We will not send you e-mails unless you have first given your consent, by signing up to the Ebulletins. We will only send you information that you have requested. You can unsubscribe from this service at any time by following the link to an unsubscribe form in the emails you receive.

While your 'personally identifying information' is protected as outlined above, we sometimes collect what is legally referred to as 'anonymous aggregated data' - in other words information that relates simply to you as a generic person and not an individual - for statistical purposes. This information is analysed by us to create profiles for the separate parts of the site, but contains no 'personally identifying information'. We also do not link this information with visitors to the site.

We do this because we like to know what parts of our site are visited often, those which are not, and which are the most popular. This information means that we can improve the site and concentrate on making sure that you enjoy it. Almost every website monitors its visitors in such a way, and we just want to make sure you know where you stand with us.

Signing up/Registration to the Ebulletins

When you register with the Ebulletins service, we will collect ‘Personal Data’ and hold information including name, address and email address. We will not pass on any data to third parties.

When you have signed up to our ebulletin we will from time to time use the Personal Data to inform you of our latest services, offers etc. and the offers or services of third parties, if you have chosen so in the signing up stage.

General Rules for Competitions

Entrants must be aged 18 or over at the time of entry.

Employees of The Audience Business, its Sub-contractors and Associates, their agents, families or anyone else professionally connected with the competition are excluded from participating.

Entry instructions, including information on how to enter, closing date, date of draw and notification of winner(s), are deemed to form part of the rules as are these General Rules for Competitions. Entry into the promotion is deemed to signify acceptance of the rules.

The competition winner will be drawn at random. If any circumstances out of The Audience Business’ control mean that the prize advertised is not available, The Audience Business will provide a prize of equivalent value.

The Audience Business’ decision is final. No correspondence will be entered into. The Audience Business reserves the right to refuse entries which are incomplete or do not meet the rules.

No cash or other alternative in part or full will be offered in lieu of the specified prizes. Prizes are not transferable.

Winners may be asked to participate in publicity.

Privacy policy

This website is operated by The Audience Business Trust Limited (registered in Scotland No. 214437, Scottish Charity No. SC 030956) having its registered office at 30b Grindlay Street, Edinburgh EH3 9AX (‘The Audience Business’). Please remember that throughout this Privacy Policy when we mention "we", "us", "our" etc., we mean The Audience Business. When we refer to "you" we mean the user and/or browser of the website: www.theaudiencebusiness.co.uk.

We can be reached by e-mail at website@tab.org.uk

What follows is an outline of our Privacy Policy on the information that is naturally compiled by our server when you come to clicket.co.uk. This policy is available so you can know that your personal information will only be used by us. We will not sell, or distribute any information to anyone, so your involvement with this website will be entirely spam-free.

The Audience Business is registered with the Information Commissioner’s Office (ICO) as Data Controller (Reg. No. Z2242926). All data is collected lawfully and in accordance with the Data Protection Act 1998

We respect your privacy. Any information collected at this site is entirely confidential and will not be distributed, disclosed or traded with anyone.

It is our concern that you know that we treat any information you give us with the utmost care, and that it will not be used for anything that you have not consented to.

A special note to kids

Please ask your parents for permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet.

Parents and guardians

We encourage you to be involved and monitor your children's online usage and to be aware of the activities in which they are participating. Any 'personally identifying information' collected by us from children will only be used by The Audience Business for internal purposes such as market research, and may sometimes be included in our internal database, if the person agrees by submitting 'personally identifying information'. However, such information will not be posted or published by us, nor sold, rented or provided to any third parties.

Additionally, what is called 'anonymous aggregated data' may sometimes be provided to our advertisers for statistical purposes as described above.

Again, if you have any concerns regarding privacy issues, or anything else, please contact us at website@tab.org.uk

Subscriber Area

Security for Subscriber Login Area

Keep your password safe, don’t pass it on to anyone - even within your team. There are different levels of access for different members of each Subscriber’s team. It is your responsibility to ensure that your password is not given to anyone else.

We will not distribute your password to anyone else, even within your team.

Each individual is in charge of maintaining and updating his or her own contact details. You are required to give permission that we can allow other Subscribers to see your general contact info, including your personal email address.

Levels of Access

If your organisation stops being a Subscriber, your access to the Subscriber Login Area of the site will cease.

If you leave your organisation and it continues to subscribe to our services, your access to the Subscriber Login Area of the site will cease and a replacement member of staff will be given a password with the same level of access.

Each key contact at the Subscribers will be asked what level of access they would like their team to have. Access levels can be modified by The Audience Business at any time. Please contact abbie@tab.org.uk if you have issues with access levels.

Community Guidelines

The Audience Business respects the views of our users and expects Subscribers to do the same. Our aim is to ensure the Subscriber Login Area is inclusive and a supportive environment for all. We want this to be a welcoming space for intelligent discussion, and expect participants to help us achieve this by notifying us of potential problems and keeping conversations inviting and intelligent. Please report any content which you feel is inappropriate and in breach of our community guidelines by emailing website@tab.org.uk.

The Subscriber Login Area is your space to feedback, discuss and debate with your peers, however:

  1. We will not tolerate racism, homophobia or other forms of hatred content that could be interpreted as such.
  2. We ask that all users publish content in English and please do not use bad language that could be considered offensive to others.
  3. To ensure the continuation of the subscriber area as a friendly community, we ask you to focus debate around the issues or content at hand.
  4. We will not tolerate abuse on contributors or TAB staff.
  5. We welcome criticism and debate on any published content however we will not tolerate misrepresentation of TAB and any employees contributing to the website.
  6. Please ensure you have the appropriate rights to upload and share any digital files with the community, this includes confidential TAB sourced documentation.
  7. Please do not use this space to express unhappiness with the website functionality or the work of TAB. Instead, send any suggestions you have to website@tab.org.uk

  8. We reserve the right to:

    • Remove content if it is unrelated to the original topic, in order to keep the debate on track.
    • Remove content if it is considered spam or commercial in nature.
    • Review any commentary and delete any messages or text which we, in our sole discretion decide is inappropriate.
    • Remove content which other users might find offensive or threatening. We have the right to stop or restrict any dialogue which is considered threatening in nature.
    • Remove any content that may put us in legal jeopardy, including content such as defamatory postings, material in potential breach of intellectual property and copyright and libellous postings.
    • Remove any contributions that are not in English and cannot be understood by the monitoring team may be removed.
  9. If you continually choose to disregard these guidelines, your account will be suspended.

Publication of Reports and Findings / Research Code of Conduct

Please use all materials (reports, meeting minutes, contracts, etc.) posted on Subscriber Login Area with due diligence and care.

TAB observes the ‘Code of Conduct’ of the Market Research Society and ‘Qualitative Recruitment Best Practice’ as outlined by the Association of Qualitative Research. Copies can be found on the web sites www.mrs.org.uk and www.aqr.org.uk.

In any publication of research reports and findings, in whole or in part, due acknowledgement must be given to TAB by quoting ‘The Audience Business’ as the source.

Without prior agreement and approval, TAB is only able to endorse public reporting of the complete agreed final report. TAB will support the Subscriber in deriving findings from the final report for press releases or edited reports before publication, to ensure they are factually correct and an accurate representation of the findings.

In cases where the complete information cannot be fully provided, the basic principle of fair and informative reporting must be followed, and it should be made clear how and where full details can be obtained. The Subscriber agrees to accurately represent the project and research findings in the public domain and not to misrepresent or distort the survey data.

Communications

We will communicate to you information which is relevant and relating to your Subscription relationship. You are automatically signed up to our eNews eBulletin as part of your organisation’s Subscription. You can unsubscribe from this service at any time by following the link to an unsubscribe form in the emails you receive.

Termination

If your organisation seizes to be a Subscriber to The Audience Business, we will, without further notice to you, terminate your right of access to the Subscriber Login Area, and the key contact at your organisation will be informed.