Tip Sheets and Toolkits
A guide to Social Return on Investment
SROI is a framework for measuring and accounting for this much broader concept of value; it seeks to reduce inequality and environmental degradation and improve wellbeing by incorporating social, environmental and economic costs and benefits.
A Very Special Christmas Treat - The First Relaxed Theatre Performance In Scotland
The first ‘Relaxed Performance’ in Scotland specifically aimed at children with profound and complex learning needs.
AmbITion Scotland: How To… Implement CRM
January 2011
Arts Council England: Family Friendly Toolkit
Arts Council England
2007
Audiences UK: Dazzled by Data 1 - Buried Treasure
Buried Treasure – using information to grow your audiences
Heather Maitland
Audiences UK: Dazzled by Data 2 - Panning for Gold
Panning for Gold – collecting valuable visitor information
Audiences UK: Dazzled by Data 3.1 - Diving for pearls
Diving for pearls (Identifying the Pearls) – collecting valuable visitor information
Audiences UK: Dazzled by Data 3.2 - Diving for pearls (Stringing the Pearls Together)
Diving for pearls (Stringing the Pearls Together) – collecting valuable visitor information
Audiences UK: Dazzled by Data 4 - Hot Spots and Ice Blocks
Hot Spots and Ice Blocks – profiling and analysing your customers
Audiences UK: Dazzled by Data 5 - Crystal Clear
Crystal Clear – using audience and visitor data for strategic planning
Culture on Demand
Ways to engage a broader audience from DCMS
Customer Care Info from See a Voice
A patron’s experience of your organisation starts long before they come to view the show. For deaf, deafened, hard of hearing, blind or partially sighted patrons the customer care experience is even more crucial.
Equality Act 2010 starter kit - Module 1
What is the Equality Act and who does it apply to?
Equality Act 2010 starter kit - Module 2
An overview of the law: For Employers
Equality Act 2010 starter kit - Module 3
Day to day management of your team: For Employers
Equality Act 2010 starter kit - Module 4
People starting and leaving the organisation: For Employers
Equality Act 2010 starter kit - Module 5
Flexible working and time off: For Employers
Equality Act 2010 starter kit - Module 6
An overview of the law: For Service Providers
Equality Act 2010 starter kit - Module 7
Deliver your goods, facilities or services to the general public: For Service Providers
Equality Act 2010 starter kit - Module 8
Strategy and Planning: For Service Providers
Equality Act 2010 starter kit - Module 9
Positive Action: For Service Providers
Hi~Arts: Guide to Arts Marketing in Inverness
Hi-Arts, Scottish Arts Council
2004
How to be Accessible
A How to Guide from Amb:IT:ion about Web Accessibilty.
How to Engage Gay People in your Work
Stonewall has published this ground-breaking guide for public bodies on how to engage lesbian, gay and bisexual people in their work.
How to Make Information Accessible
A guide to producing easy read documents from Change
How To Make Online Videos Accessible Using Captions and Subtitles
Amb:IT:ion tell you how to make Online Videos accessible. Making a video accessible is less time-consuming or expensive than you may think. Increasing your user accessibility is made easier by following web standards.
Kids in Museums: 20 ways to make a visit family friendly
Kids in Museums
2011
Marketing Audio Described Performances
The See a Voice team worked closely with audience development and research consultant, Heather Maitland as well as with the participating See a Voice venues to develop these guidelines.
Marketing Captioned Theatre
The See a Voice team worked closely with audience development and research consultant, Heather Maitland, as well as with the participating See a Voice venues to develop these guidelines.
Navigating difference
Cultural diversity and audience development from Arts Council England
Scottish Arts Council: Boost Your Performance: Writing Your Marketing Action Plan
‘Boost Your Performance’ is a guide for arts organisations and groups on how to research and write a marketing action plan.
Scottish Arts Council: Marketing Planning
A guide to planning a marketing campaign for an arts organisation within the context of plans for overall development over two or three years – or longer.
Social Return on Investment (SROI) Evaluation Report
Scottish Chamber Orchestra’s Pilot Primary School Residency at Preston Street Primary School
Strategic Content Alliance: The Guide to Researching Audiences
The Audience Analysis Toolkit for public sector bodies, developed for the SCA by Curtis and Cartwright.
Tourism and the travel trade in Edinburgh: how it works
A guide explaining how the cultural sector can work collaboratively with the tourism sector.
Tourism in Edinburgh: who's who
A resource that outlines the key tourism organisations in Edinburgh and Scotland and the opportunities they present for the cultural sector.
Web Content Accessibility Guidelines
The World Wide Web Consortium (W3C) has established the Web Content Accessibility Guidelines, which attempts to provide a standardised and definitive set of rules for how to develop accessible online content.
